Omin
Gems
Please review these terms carefully before using our website, creating an account or placing an order with Omin Gems.
Effective Date: September 12, 2026
Omin Gems ("Omin Gems", "we", "our", or "us") operates this website to showcase and sell Sri Lankan gemstones and jewellery to customers locally and internationally. By accessing or using our website, creating an account, communicating with us or placing an order, you agree to comply with these Terms & Conditions. If you do not agree with these terms, please discontinue use of the website.
You may use the Omin Gems website for lawful purposes and in accordance with these Terms & Conditions.
You agree not to:
Certain website features may require you to create an account. You are responsible for providing accurate information and maintaining the security of your account credentials.
You are responsible for:
You should contact Omin Gems promptly if you believe your account has been accessed without authorization.
We make reasonable efforts to provide accurate descriptions, photographs, measurements, weights and other information about our gemstones and jewellery.
However, gemstones are natural materials and may naturally vary in colour, clarity, tone, inclusions, shape, size and appearance under different lighting conditions.
Product photographs may also appear slightly different depending on your device, display settings and lighting.
The actual gemstone or jewellery item supplied will be the item described in the relevant product listing, subject to reasonable natural variations.
Where relevant information about gemstone origin, treatment, enhancement, certification or other characteristics is available, Omin Gems will provide such information in the product description or accompanying documentation where applicable.
Customers are encouraged to review the available product information and contact us before purchasing if they require clarification regarding a particular gemstone.
Products displayed on our website are subject to availability.
Adding an item to a cart or viewing a product does not necessarily guarantee that the item will remain available until an order is completed.
Omin Gems reserves the right to correct inventory information and remove or discontinue products without prior notice.
Prices displayed on the website are subject to change without prior notice.
Prices may not include additional charges such as international shipping, customs duties, taxes, import charges or other fees imposed by the destination country unless specifically stated otherwise.
The customer is responsible for reviewing the final order amount and any applicable additional charges before completing a purchase.
When you place an order through our website, you are submitting a request to purchase the selected product or products.
An order is not considered fully accepted until Omin Gems confirms the order and payment has been successfully processed or otherwise confirmed according to the applicable payment arrangement.
We reserve the right to refuse or cancel an order where reasonably necessary, including situations involving:
If an order is cancelled after payment has been received, any eligible refund will be handled through the applicable payment method.
Payments may be processed through third-party payment providers, including PayPal or other payment methods made available on the website.
By completing a payment, you confirm that you are authorized to use the selected payment method.
Payment providers may apply their own terms, conditions, fees and security procedures.
Omin Gems is not responsible for delays or issues caused by a customer's bank, card issuer or third-party payment provider.
We may arrange delivery through third-party courier or shipping providers.
Delivery times may vary depending on:
Any estimated delivery time provided by Omin Gems is an estimate and is not necessarily a guaranteed delivery date.
Customers are responsible for providing accurate delivery information when placing an order.
Omin Gems may accept orders from customers outside Sri Lanka.
International customers are responsible for complying with applicable laws and import requirements in their destination country.
Depending on the destination, an order may be subject to customs duties, import taxes, clearance charges or other fees. Unless specifically stated otherwise, these charges are the responsibility of the customer.
Omin Gems cannot guarantee that every product can be legally imported into every country. Customers should check their local import requirements before placing an international order.
Eligible purchases may be returned within 14 calendar days from the date the customer receives the item, subject to the conditions described in our Return Policy.
Returned items must generally remain in the same condition in which they were received.
Items that have been damaged, altered, resized, repaired, engraved, set into other jewellery or otherwise modified may not qualify for a refund.
Custom-made jewellery and customized products may be subject to different return conditions.
Customers should review our Return Policy before making a purchase for complete information about returns and refunds.
Where Omin Gems agrees to create custom jewellery according to a customer's requirements, the customer is responsible for carefully reviewing and approving the agreed design, gemstone selection, measurements and other specifications before production begins.
Custom-made items may not be eligible for return where they have been specifically manufactured or modified according to the customer's requirements.
Any special terms relating to a custom order will be communicated to the customer before production where applicable.
Where a gemstone or jewellery item is supplied with a certificate, report or other documentation, the document relates to the item identified in that documentation.
Customers should review the available certification information before purchasing if certification is important to their purchase decision.
A certificate does not necessarily guarantee a particular market value or future resale price.
All content on the Omin Gems website, including text, photographs, graphics, logos, designs, videos, page layouts and other materials, is owned by or licensed to Omin Gems unless otherwise stated.
You may view and use the website for personal and legitimate purchasing purposes.
You may not reproduce, modify, distribute, publish, sell or commercially exploit our website content without prior written permission.
Our website may use or link to third-party services such as payment providers, communication platforms, courier services, maps or other external services.
Third-party services operate under their own terms and policies.
Omin Gems is not responsible for the availability, content, security or practices of third-party websites and services.
We aim to keep the website available and functioning properly, but we do not guarantee that the website will always be uninterrupted, error-free or available at all times.
The website may occasionally be unavailable because of maintenance, technical problems, hosting issues, security measures or circumstances beyond our reasonable control.
To the extent permitted by applicable law, Omin Gems will not be responsible for indirect, incidental or consequential losses arising from the use of the website, inability to access the website, delays in delivery caused by third parties, or circumstances outside our reasonable control.
Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
Omin Gems will not be considered responsible for failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control.
Such circumstances may include natural disasters, severe weather, war, civil unrest, government restrictions, strikes, transportation disruptions, customs delays, internet or infrastructure failures, or other unforeseen events.
Omin Gems may take reasonable steps to verify orders and transactions to protect customers and the business from fraud or unauthorized activity.
We may delay, refuse or cancel transactions where we reasonably suspect fraudulent, unauthorized or unlawful activity.
Omin Gems may update these Terms & Conditions from time to time to reflect changes to our website, services, business practices or applicable requirements.
Updated terms will be published on this page with a revised effective date.
Continued use of the website after an updated version has been published may constitute acceptance of the revised terms, to the extent permitted by applicable law.
These Terms & Conditions shall be interpreted in accordance with the applicable laws of Sri Lanka, unless otherwise required by applicable law.
Any disputes relating to these Terms & Conditions or the use of our website shall be subject to the applicable jurisdiction of Sri Lanka.
If you have questions regarding these Terms & Conditions, products, orders or any other matter relating to Omin Gems, please contact us using the details below.
Omin Gems (PVT) Ltd
If you need clarification about an order, payment, return or any of our terms, our team is happy to assist.
Contact Omin Gems