Privacy Policy

1. Information We Collect

Depending on how you use our website, we may collect information such as:

• Your name and contact details
• Email address and telephone or WhatsApp number
• Billing and delivery information when required for an order
• Account information when you register on our website
• Order, product and enquiry information
• Messages and other information you provide when communicating with us
• Technical information such as browser type, device information, IP address and website activity where collected by our website systems

2. How We Use Your Information

We may use collected information to:

• Create and manage customer accounts
• Process and manage orders
• Arrange delivery and fulfilment of purchases
• Process or facilitate payments through available payment providers
• Respond to enquiries and provide customer support
• Communicate with you about your orders, enquiries or requests
• Improve our website, products and customer experience
• Protect our website and customers against unauthorized activity, fraud or misuse
• Meet applicable legal, accounting and regulatory requirements

3. Account Information

If you create an account with Omin Gems, we may store information necessary to maintain your account and provide our services. You are responsible for keeping your account credentials confidential and should notify us if you believe your account has been accessed without authorization.

4. Orders and Payments

When you place an order, we may collect information required to process and fulfil your purchase, including contact and delivery details.

Payments may be processed through third-party payment providers such as PayPal. Payment providers may collect and process payment information according to their own privacy policies and terms. Omin Gems does not need to store your complete payment card information when payment is processed directly by the relevant payment provider.

5. WhatsApp and Other Communications

You may contact Omin Gems through WhatsApp, email, telephone or other communication channels provided on our website. Information you provide through these channels may be used to respond to your enquiry, assist with purchases and provide customer support.

Third-party communication platforms process information according to their own privacy policies and terms. We recommend reviewing the privacy policies of any external platform you use to communicate with us.

6. Cookies and Technical Information

Our website may use cookies or similar technologies to maintain functionality, remember preferences, support account sessions and improve the website experience.

We may also receive technical information such as IP address, browser type, device information and pages visited when such information is collected through our website systems or service providers.

7. Sharing of Information

We may share personal information when reasonably necessary to provide our services, including with:

• Payment providers involved in processing transactions
• Courier, postal and delivery service providers
• Website, hosting and technical service providers
• Professional advisers or service providers where necessary
• Government authorities or law enforcement agencies when required by applicable law

We do not sell or rent your personal information to third parties.

8. International Data Transfers

Because Omin Gems serves customers internationally and may use third-party service providers located in different countries, your information may be processed or stored outside Sri Lanka. Where applicable, we take reasonable steps to ensure that information is handled securely and in accordance with applicable requirements.

9. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss or destruction. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud or comply with legal, accounting and regulatory obligations.

11. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where legally permitted
• Withdraw consent where processing is based on consent
• Object to certain types of processing
• Contact us with questions or concerns regarding the handling of your information

Some requests may be subject to legal, security or operational limitations.

12. Third-Party Websites

Our website may contain links to third-party websites, payment services, communication platforms or other external services. We are not responsible for the privacy practices, content or security of third-party websites. We encourage you to review their respective privacy policies before providing personal information.

13. Children's Privacy

Our website and services are not intended to knowingly collect personal information from children without appropriate consent. If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, legal requirements or privacy practices. Any updated version will be published on this page with a revised effective date.

15. Contact Us

If you have questions, requests or concerns regarding this Privacy Policy or the way we handle your personal information, please contact Omin Gems using the details below.