Return Policy

1. 14-Day Return Period

Eligible items may be returned within 14 calendar days from the date you receive the order.

If you decide that an eligible item is not suitable for you, please contact Omin Gems within the 14-day period to request a return.

The item must be returned in the same condition in which it was received, including any original packaging, documentation and accessories supplied with the order.

2. Loose Gemstones

Loose gemstones may be returned within the 14-day return period provided that the gemstone has not been altered or damaged after delivery.

For a return to be accepted, the gemstone must:

• Remain in the same condition as when it was delivered
• Not have been set into jewellery
• Not have been scratched, chipped, fractured or damaged
• Not have been recut, polished or otherwise altered
• Match the original gemstone supplied with the order
• Be returned with any original documentation supplied with the item

We strongly recommend that you do not set or modify a gemstone until you have decided to keep it.

3. Finished Jewellery

Ready-made jewellery purchased from Omin Gems may be returned within 14 days, provided that the item remains in its original condition.

Jewellery that has been worn, resized, repaired, altered, engraved or damaged after delivery may not be eligible for return.

All original packaging, certificates, tags and other materials supplied with the jewellery should be included with the return where applicable.

4. Custom Jewellery Orders

Custom jewellery is created specifically according to the customer's selected design, gemstone, measurements or other requirements. Because these items are made specifically for an individual customer, custom-made settings and customized components may not be eligible for a return or refund.

Before production begins, customers may discuss the design, gemstone and customization requirements with Omin Gems to ensure that the requested item is suitable.

Where a custom order contains a separately identifiable gemstone component, any return eligibility will depend on the specific agreement made with Omin Gems before production begins.

Any special return conditions applicable to a custom order will be communicated to the customer before production where possible.

5. Items Not Eligible for Return

A return may be refused if an item:

• Has been damaged after delivery
• Has been scratched, chipped, fractured or altered
• Has been resized, repaired, engraved or modified
• Has been set into another jewellery item after purchase
• Shows signs of significant wear or use
• Is missing original documentation, packaging or included accessories where these are required for the return
• Is a customized item that was specifically produced according to the customer's requirements and is not covered by an agreed return arrangement

6. How to Request a Return

Before sending an item back, please contact Omin Gems using the contact details provided below. Do not send a return without first contacting us and receiving return instructions.

When requesting a return, please provide your order details and explain the reason for the return. We may request photographs or other information to help verify the condition of the item.

After the return has been approved, we will provide the appropriate return instructions.

7. Return Shipping

Unless otherwise agreed by Omin Gems, the customer is responsible for safely packaging and returning the item.

Customers should use a reliable shipping service with appropriate tracking and insurance for valuable items. Omin Gems is not responsible for an item that is lost, stolen or damaged while being returned to us before it reaches our possession.

Any original shipping or delivery charges may be non-refundable unless otherwise required by applicable law or specifically agreed by Omin Gems.

8. Inspection of Returned Items

Once a returned item is received, Omin Gems will inspect it to confirm that it meets the conditions of this Return Policy.

If the item is approved for return, the applicable refund will be processed after the inspection has been completed.

If an item does not meet the return requirements, we may refuse the return or refund and contact the customer regarding the next steps.

9. Refunds

Approved refunds will generally be issued using the original payment method where practical and supported by the relevant payment provider.

The time required for the refund to appear in your account may depend on your bank, card issuer or payment provider.

Shipping charges and other non-refundable costs may be excluded from the refund where applicable.

10. Damaged or Incorrect Items

If you receive an item that appears to be damaged, defective or different from what you ordered, please contact Omin Gems as soon as possible after delivery.

We may request photographs, order information or other details to investigate the issue and determine the appropriate solution.

11. International Returns

Customers outside Sri Lanka should contact Omin Gems before returning an item. International returns may involve additional shipping, customs or other charges depending on the destination country and shipping method.

Customers are responsible for complying with applicable shipping and customs requirements when sending an item back to Omin Gems.

12. Changes to This Return Policy

Omin Gems may update this Return Policy from time to time. Any changes will be published on this page and will apply to purchases made after the updated policy becomes effective, unless otherwise required by applicable law.

13. Contact Us

If you have questions about a return, refund or the eligibility of a particular item, please contact Omin Gems before sending the item back.